Questions we get asked

Yes. Our products use AI for the parts of enquiry handling that are genuinely decisions — scoring and prioritising leads, routing them to the right person, and surfacing where a pipeline is slowing down. The analytics are there to support a decision someone has to make, not to produce a dashboard nobody reads.

That is the question that matters, and it is why the products are built around what teams already do. Vaarto works inside WhatsApp, which your customers already use. Enqbooks replaces a register your front desk already keeps. There is less to learn than a general-purpose CRM, because there is less that is unfamiliar.

Vaarto can be sending messages the same day you connect a WhatsApp Business account. Enqbooks takes longer because it is shaped to your routing rules and forms — usually a week, including importing your existing contacts. Book a demo and we will give you a real timeline for your setup.

That is what Enqbooks is for. Enquiries come in from your website, IVR calls, WhatsApp and portals, get assigned by rules you set, and move through follow-up sequences automatically. Nothing depends on someone remembering to turn the page.

Yes. Enqbooks includes email campaigns with customisable templates, scheduled sequences and open tracking, so follow-up runs whether or not anyone is watching the list.

You define the rules — by product, territory, source, or round-robin across a team — and every incoming enquiry is assigned the moment it arrives. You can change the rules without waiting on us.